Contact Us

We can be contacted in a number of ways, as listed below

Help Desk

Our Helpdesk normally operates 08:30 to 17:00 with additional out-of-hours cover. Our system is monitored 24/7 and any necessary corrective action is prompt. We prioritise enquiries based on your own prioritisation (what might seem minor to us, could be critical to you). Having said that, customer who continually submit minor issue/query tickets marked 'Urgent' will be considered for a downgrade in response time as this activity would detract our staff from helping those in really urgent situations.

E-Mail

We strongly advise not to contact us via e-mail. We cannot guarantee receipt of your e-mail due to spam-filters and other protective measures we need to employ. If you do e-mail us we cannot guarantee as fast a response as through our online ticket submission system.

eTicket System

This system manages all out customer support and other enquiries and takes priority over all other forms of contact with us. Through the eTicket system we are able to log your contact, respond to you, and reach a speedy resolution to any issues. The eTicket system operates 24/7 - response time to any enquiry will depend upon a number of factors including time of day, level of usage, complexity of issue, and gathering of background information. We will endeavour to keep response time to an absolute minimum, be polite, courteous, and to provide sound information, guidance, and advice with the minimum of 'techo-jargon' (unless, of course, that is what you ask for).